Terms and Conditions

Legal Terms of Use

This website is owned and provided by immila

Access to this website

Access to and use of this website is subject to the following terms and conditions. By using this website, you agree to be bound by these terms and conditions. Immila reserves the right to amend these terms and conditions at any time, without notice to you, to reflect the current range of products and policies. You should regularly check the Legal Terms of Use before using the website to keep informed of any changes to the terms and conditions.

Restrictions on Use

You agree that you will:

  • use this website in accordance with these terms and conditions and will not use this website for any unlawful purpose;
  • only use this website for your personal and non-commercial use; and
  • not violate or attempt to violate the security of the website, nor violate any right of Immila.

By accessing or using this website, you will be deemed to have read, understood and accepted the terms and conditions of this Legal Terms of Use.

Branding

All intellectual property rights in any material or content displayed on this website, including, without limitation, trademarks, logos, and trade names, belong to Immila, its affiliates, or licensors, and are used with Immila’ permission. This applies to all trademarks displayed on this website, whether or not appearing with the trademark symbol (™). Nothing on this website should be construed as granting any right or license to use any trademark displayed on this website without the prior written permission of Immila, its affiliates or licensors.

Copyright

All text, advertising material, images, graphics, audio and other content on this website are copyright and are presented solely for your personal and non-commercial use. Other than viewing and downloading content from the website for such purposes, you do not have the right to duplicate, distribute, alter or use alternatively, these intellectual property rights without Immila’ written permission.

Hyperlinks

Any third party reference to any website of Immila via hyperlink is only permitted with the prior approval of Immila. Immila makes no representations or warranties regarding any content published by third parties referring, by hyperlink, to Immila’ websites.

For the convenience of visitors to this website, Immila may provide hyperlinks to other websites. By providing such hyperlinks, Immila in no way represents that it has approved the content of those websites, and is neither responsible for the content of such websites nor liable for any damage or injury resulting from reliance on such content.

Warranties and Representations

Immila’ website and the information, names, images, pictures, logos and icons relating to it and its products, are provided “as is” and on an “is available” basis.

Immila makes no warranties or representations as to:

  • the continued availability of this website;
  • the accuracy, reliability or completeness of its contents;
  • the currency of the content of the website;
  • the results that can be gained from the use of Immila‘ products; and
  • the safety of the website or the server from computer viruses or malicious bugs.

Except for any implied condition, warranty, representation, or consumer guarantee, the exclusion of which would contravene any statute or cause this provision to be void (non-excludable condition), and to the extent permitted by law, Immila makes no express or implied warranties to you and expressly excludes all warranties, representations, conditions, terms and guarantees implied by statute, general law, international convention or custom, including, without limitation, any and all implied warranties with respect to acceptable quality, title and non-infringement.

Nothing contained in this website shall be construed as conferring by implication, estoppel or otherwise any license or right under any trademark or copyright of Immila or any other third party.

User Participation

Immila will not be liable for the content of any communications posted by you, whether or not arising under the laws of copyright, trademarks, defamation, privacy, consumer protection, or otherwise.

Rights to User Submissions

If you transmit or submit material to immila in accordance with clause 9 (collectively “Submissions”), you grant Immila a nonexclusive, royalty-free, perpetual, irrevocable and transferrable licence and right to use, reproduce, disclose, modify, adapt, publish, translate, assign, create derivative works from, distribute, display, exercise all copyright and publicity rights and otherwise use such content, data, images, sounds, text, and other things embodied therein for any and all advertising and marketing purposes as it sees fit, throughout the world in any media subject to Immila’ Privacy Policy  and not for any other purpose unless permitted by you.

You also acknowledge that your Submission may not be returned and will be kept on file.

If you do not wish to grant such rights to Immila, it is suggested that you do not post, transmit, upload or submit any Submissions to this website.

Sale of Products

Prices

All prices indicated for products available via this website are in US dollars inclusive of GST (where applicable) and are exclusive of delivery charges.

Payment

By purchasing products from our website, you confirm that the credit or debit card that is being used is owned by you. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorize payment to us, whether, in advance or subsequent to a payment, Immila will not be liable for any delay or non-delivery.

Your Credit Card Verification number (CCV) is requested during the processing of your payment online.  This number is only found on the physical card, not on any receipts or imprints from EFTPOS machines. Although this does not guarantee that the card used for the purchase has not been stolen, it does assure us that the person placing the order has the card physically with them at the time of the order, and is, therefore, an additional security measure.

Credit Card Charge Back Policy

At Immila we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee downtime and loss of revenues.

Immila Pty Ltd also considers credit card charge backs to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the or matter.

All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business but cost us money, therefore:

YOU AGREE that if you choose to do business with Immila and file a dispute/claim or chargeback with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $200.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, Immila will peruse legal action to recoup losses for our time associated with responding to the chargeback and or dispute/claim in addition to any other fees explained below.

In the event that you win the chargeback with your credit card company, and have not returned our products in as new condition, Immila will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the products as settlement of the debt and will only accept payment in full.

Note: The customer must return the products, and must not have used them, before attempting a chargeback.

We are not interested in legal battles, but we are prepared to take them on when necessary.

PLEASE NOTE OUR POLICY ON CHARGEBACK

  • Customer understands that Company does not tolerate fraudulent chargebacks or frivolous disputes/claims and will proceed to collect by any means necessary.
  • Customer is responsible for chargeback fees consisting of attorney’s fees, fees for collection agencies or third party intervention if client fraudulently charges back or does not pay monies owed.
  • If Customer charges back fraudulently, client will owe charge back fees plus amount owed.
  • Company will report any outstanding balances to the major credit bureaus as a delinquent collection account.
  • Company will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.

Stolen Credit Card Purchases

We log IP strings on all orders – any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.

Delivery policy

Title to Goods

Immila retains the legal ownership of the goods until the latter of the dispatch of the goods to you or when full payment for the goods is received by us. The legal ownership of the goods will immediately revert to Immila if it refunds any such payment to you.

Delivery Timeframe

immila will deliver the goods in 10 – 14 days.

Risk of Loss

Risk in the goods will pass to you upon delivery to you.

Receipt of Goods

Upon delivery of the goods, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have canceled the order or if you return the goods in accordance with the Returns Policy in clause 14. If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on +66 815 905 464 (open 10am – 4pm, Monday to Friday, excluding public holidays) or you can contact us at info@immila.com

Returns and Refund Policy

Faulty or Damaged Return Policy

All products purchased from immila are covered by transit insurance and are fully guaranteed by us. This ensures your order is received by you in good working order and is able to be used as intended by the manufacturer and/or as specified by us.

In the unlikely event that your order is misplaced or damaged in transit please email our Customer Service team on info@immila.com and give a full detailed description of the problem/damage, as well as your name, contact number or email and order number. We will then determine how best to resolve your problem with minimum inconvenience to you.

If your package was damaged in shipment by the courier, save the box and the product(s) and notify Customer Service immediately on +66 815 905 464 (open 10am – 4pm, Monday to Friday, excluding public holidays) or contact us at info@immila.com

The courier will inspect and pick up the damaged package and the damaged items will be replaced.

Cancellation of Orders

If you wish to cancel an order that has been confirmed by Immila, please contact us as soon as possible on +66 815 905 464 (open 10am – 4pm, Monday to Friday, excluding public holidays) or info@immila.com .

Once the order has been dispatched you will be unable to cancel it.

Refund Policy

No return and no refund.

Privacy Policy

The Privacy Policy forms part of these terms and conditions and by agreeing to the Legal Terms of Use, you also agree to the Privacy Policy.

Miscellaneous

You acknowledge and agree that this Legal Terms of Use, which includes the Privacy Policy, constitute the complete and exclusive agreement with Immila concerning your use of or purchases on its website, and supersede and govern all prior proposals, agreements, or other communications.

Immila Pty Ltd 2018

 

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